Refund Policy Generator
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✦ Consumer Rights Act 2015 · Distance Selling · UK Law

Generate Your Refund Policy
in Under 2 Minutes

Tell us about your business and what you sell. We'll write a clear, fair refund policy that protects you and your customers — fully compliant with UK consumer law.

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Important: This tool generates a refund policy based on your answers using AI. It reflects standard UK consumer law requirements under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. It is not legal advice. Businesses in regulated sectors should consult a solicitor.
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Step 1
Business Details
Your details must appear in the policy for it to be enforceable.
Step 2
What You Sell
Different products have different legal refund obligations under UK law. Be accurate — this determines your statutory obligations.
UK law note: Consumers (members of the public) have stronger statutory rights than business customers. The Consumer Rights Act 2015 gives consumers the right to a refund for faulty goods or services not as described.
Step 3
Your Refund Policy
How generous do you want to be beyond the statutory minimum? A clear, fair policy builds customer trust and reduces chargebacks.
Under the Consumer Contracts Regulations 2013, consumers buying online have a statutory 14-day right to cancel most purchases. You can offer more.
Step 4
Digital Products & Services
Digital content has specific rules under UK law. The Consumer Contracts Regulations 2013 include an important digital content exemption.
Digital content exemption: Once a customer has started downloading or streaming digital content with their agreement, the 14-day right to cancel may no longer apply — provided they were clearly informed before purchase.
Step 5
Exclusions & Process
What you won't refund, and how customers make a request.
Writing your refund policy...
This takes about 15 seconds. Every section is written to UK consumer law standards.
✓ Refund Policy Ready
Your Refund Policy
UK Consumer Rights Act compliant · Review before publishing
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AI-generated document. This refund policy reflects standard UK consumer law requirements for your business type. Review carefully before publishing. You cannot legally exclude customers' statutory rights. Hide
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